Preamble

Welcome, and thank you for your interest in staying with Urban Rest and for your interest in using the services which we provide, including the provision of a Unit (defined in Clause 1.1) (whether you reserve a Unit directly from us or through a third party), access the Unit (defined in Clause 1.1), or the provision of any other services to you pursuant to this Agreement, including the provision of On-Site Services (defined in Clause 7.3) (collectively, the Services). The terms Urban Rest, our, we, and us refer to Urban Rest Holdings Pty Limited, a corporation registered in Australia with registration number 616 048 938, whose registered office is at Level 1, 485-487 Elizabeth St, Surry Hills NSW 2010, Australia, and its subsidiaries and affiliates (excluding the Urban Rest Support Entities defined in clause 1.2), from time to time.

The terms and conditions of this Agreement, together with the house rules that we provide to you upon completion of Check-in (defined in clause 3), which are carefully curated specifically for each of our Properties, which may be updated from time to time without notice to you (except to the extent required under applicable law), including during the specific period reserved by you and confirmed by us giving you the right to occupy the Unit pursuant to your Reservation (Period of Occupancy) (House Rules), our Privacy Policy and other Additional Terms (defined in Clause 19.8), collectively comprise the Agreement and govern your use of the Services. This Agreement is a legally binding contract between you and us regarding your use of the Services. Failure to use the Services in accordance with this Agreement may subject you to civil liability and criminal liabilities.

Please read the following terms and conditions carefully.

By clicking "I accept"(or words to similar effect) upon requesting a Reservation (defined in Clause 1.1) through our website, or upon receipt of a Confirmation (defined in Clause 6.1), or upon entry into a Corporate Reservation or Bespoke Agreement (both defined in Clause 3), or by accessing or using the Services, or by signing any other agreement with Urban Rest that expressly incorporates by reference this Agreement, whichever of the aforementioned come first, you agree that you have read and understood, and, as a condition to your use of the Services, you expressly agree to be bound by, this Agreement. If you are not eligible (refer to clause 2), or do not agree to be bound by this Agreement, then you do not have our permission or any right to use any of the Services. Your use of the Services, and our provision of the Services to you and express license for you to use the Properties, constitute a legally binding agreement between us and you agree to be bound by this Agreement. The terms you or your refer both to (a) the person who has entered into this Agreement in respect of a Reservation (including a Corporate Reservation, defined in Clause 1.1), and (b) the person who will be residing in a Unit pursuant to a Reservation.

1. Overview

1.1. Service Overview. The Supplier (defined in Clause 1.2) acquires rights and/or interests in accommodation for the onward supply of accommodation to guests staying in our Properties. We provide information on physical properties managed, owned, licensed, leased, rented, and/or developed by us or any of our affiliates in the House Rules (each a Property and collectively the Properties). You may use the Services to make legitimate reservations for Units for personal, non-commercial purposes only, for a specific period of time and in all cases, which must be used only in accordance with the terms and conditions of this Agreement, for (a) short-term rentals which are for a duration of one to six nights (each a STR/Hotel Reservation) (b) longer-term accommodations which are for a duration of 7 or more nights (each an Extended Stay Reservation), which may (or may not) be subject to a limited use agreement, or other type of agreement signed by us and you in respect of your Extended Stay Reservation (a Bespoke Agreement), or (c) a corporate stay where you (or someone acting on your behalf) enters into a separate agreement with us in relation to each stay (such as a company or a university) but where the end user of the Unit expressly agrees to comply with the terms of this Agreement, which may or may not be subject to a bespoke corporate agreement (a Corporate Reservation) . References to a STR/Hotel Reservation, an Extended Stay Reservation and a Corporate Reservation, are collectively and each referred to as a Reservation. The unit within one of our Properties which is the subject of the Reservation is referred to as a Unit.

1.2. Supplier. Depending on the location of the Unit, the following Urban Rest affiliates will be the Supplier with respect to our Services. Consequently, you will be contracting with the relevant Urban Rest affiliate in respect of this Agreement:

1.2.1. Urban Rest Holdings Pty Ltd, a corporation registered in Australia with Australian Company Number 616 048 938, whose registered office is at Level 4, 523 Elizabeth Street Surry Hills, NSW 2010, in respect of any stays in a Unit throughout Australia;

1.2.2. Urban Rest NZ Limited, a corporation registered in New Zealand with Company Number 9000948, whose registered office is at Level 1, 136 Customs Street West, Auckland CBD, 1010, in respect of any stays in a Unit throughout New Zealand;

1.2.3. Urban Rest UK Limited, a company incorporated in England and Wales with company number 14372852, whose registered office is at 124 City Road, London, England, EC1V 2NX, in respect of any stays in a Unit throughout the United Kingdom; and

1.2.4 Urban Rest Apartments Ireland Limited, a company incorporated in Ireland with company number 723796, whose registered office is at 22 Northumberland Road, Ballsbridge, D04 ED73, Dublin, Ireland, in respect of any stays in a Unit throughout Ireland.

We reserve the right to replace any Supplier (and transfer their rights and obligations under any Agreement with you to the new Supplier) at any time and without notice. Other Urban Rest entities (Urban Rest Support Entities) may provide some or all of the Services from time to time, including concierge, housekeeping, customer support, and other support services, in connection with your use of the Unit. Urban Rest Support Entities do not have any authority or obligation to provide any Services. Similarly, you do not have a contractual relationship with any Urban Rest Support Entities. Urban Rest Support Entities are not authorised to act as an agent for any Supplier.

2. Eligibility. You must be at least 18 years old to use the Services. By agreeing to this Agreement, you represent and warrant to us that: (a) you are (i) at least 18 years old, are an emancipated minor, or possess legal parental or guardian consent to agree to this Agreement, and (ii) fully able and competent to enter into this Agreement (b) you have not previously been suspended or removed from any of our Properties, and (c) your use of the Services is and will be in compliance with any and all applicable laws, rules, and regulations, at all times throughout the duration of this Agreement. If the person entering into this Agreement is an organisation (including, for example, a company, a partnership, a group, or a school), the individual accepting this Agreement on your behalf represents and warrants that he or she has the unqualified authority to bind you to this Agreement and you expressly agree to be bound by this Agreement.

3. Online Check-in. To access the Services, you will be required to complete an on-line check-in which includes providing personal details (such as your email address, telephone number, credit card details which will be used to pay for the Services throughout the term of your Reservation and a copy of your passport (or such other form of government identification identity information that we may require) (collectively, Check-in; and the process of checking-in, Checking-in ). You represent and warrant that the information you provide to us is accurate and that you will keep it accurate and up to date at all times and you acknowledge that Urban Rest will rely upon such information and will not (and is not required to) seek to verify the information that you provide. If your Reservation is for use by one of your employees, you may also be required to enter a Corporate Reservation or a Bespoke Agreement in respect of an Extended Stay Reservation, which when entered into, will form part of this Agreement. In the event of any conflict between this Agreement and the terms of a Corporate Reservation or a Bespoke Agreement, the terms of the Corporate Reservation or Bespoke Agreement shall prevail.

4. Background Checks. You acknowledge and agree that for transparency, safety, fraud prevention, and anti-money laundering purposes , and for the purposes of providing the Services, to the extent permitted by applicable law we may, but have no obligation to, including before and during your Period of Occupancy, (a) require that you provide us with a form of government identification or other information sufficient to assist us with undertaking the background checks (b) screen you against third party databases or other sources and request reports (e.g., credit checks) regarding you from service providers (if necessary), and (c) for users outside of the UK and EU, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks (if necessary). You hereby consent to our undertaking the foregoing background checks and to our processing of the resulting information in accordance with our Privacy Policy, including sharing with landlords, property owners, and/or their property managers (any of the foregoing, a Landlord) the results of background checks.

5. Fees and Payment. 

5.1. Fees. We reserve the right to determine pricing for the Services, including the Unit that you wish to reserve. We will make reasonable efforts to keep pricing information supplied to you up to date but may not necessarily provide all specific pricing information. We encourage you to check with us periodically for current pricing information. We may change any of this pricing information (including by adding applicable taxes, fees or charges) at any time, however, any such price changes will be reasonable. We, in our sole discretion, may make promotional offers with different features and different pricing to any of our customers. These promotional offers, unless expressly made to you, will not apply to you or this Agreement.

5.2. Currency. Reservations and the provision of On-Site Services will be charged to you using the local currency applicable in the jurisdiction of the Unit.

5.3. Authorisation. Other than as specified in our Cancellation Policy (defined at Clause 5.10), all fees paid for Services are non-refundable, unless expressly provided otherwise in writing by us to you. You authorise us to charge all applicable sums (including but not limited to any applicable one-time and/or recurring fees for your Reservation and the provision of any other Services including, the Damaged Unit Fee (defined in Clause 7.8), and any fees, costs and charges for overstaying your Reservation and all applicable Taxes (defined in Clause 5.9), where such Taxes may be charged on a different day or time than the sums to which they relate for the Reservation(s), and/or other purchases that you make through the Services, to the payment method specified upon on or prior to Check-in (the Applicable Payment Method) on the date that any such sum is due.

If the Applicable Payment Method is a credit card, a few days before your Check-in, (a) we may seek pre-authorisation of your credit card account (which is typically the local equivalent of Two Hundred Pounds Sterling (£200)) to verify that the credit card is valid and has the necessary funds or credit available to cover your Reservation or purchase other Services, any potential Damaged Unit Fee, Taxes, any other fees or costs that you owe us under this Agreement, or incidentals that may apply, and (b) you agree and authorise us to place a hold on such credit card for sums sufficient to cover payment for the aforementioned by us before your Check-in, during and after your Period of Occupancy. To the extent that we are charged any service fees in connection with your use of the Applicable Payment Method, you shall be responsible for such fees.

We also have the right to charge your credit card for any one-time and/or recurring fees. Before you pay any such fees, you will have an opportunity to review and accept the fees that you will be charged.

5.4. Cancellations.

5.4.1 Cancellations. We will charge all applicable sums due for the Reservation at the time such Reservation is requested. You may cancel a Reservation at any time, and may be entitled to a refund, subject to the terms of our Cancellation Policy (refer to Clause 5.10).

You acknowledge and agree that if you request or complete a Reservation through a third party or third-party website, you are also bound by any cancellation policies of the third-party or third-party website which may be stricter in comparison to our Cancellation Policy. Please carefully review such third-party policies before submitting your Reservation request and make sure that you understand the applicable cancellation period. You acknowledge and agree that we expressly have no liability towards you or any other third party in respect of any such agreements which you may enter with third parties.

5.4.2 Credits: At our discretion, if a Reservation is cancelled and the notice period given for the cancellation is less than the minimum period required pursuant to our Cancellation Policy to avoid paying damages to us (as specified in our Cancellation Policy), at our sole discretion, we may hold any payments which are made towards the cancelled Reservation to be used as a credit for a future Reservation, for up to six calendar months. Credits may also be given pursuant to Clause 5.5. If credits are not used within six calendar months from the date of cancellation of an initial Reservation, the credits will automatically become void and null, without the requirement for any notification from us to you.

5.5. Alternative Accommodations. In the event that a STA/Hotel Property, an Extended Stay Property or a Corporate Reservation becomes unavailable for the whole or any part of the Period of Occupancy for any reason, we will endeavour to arrange for suitable alternative accommodations during such Period of Occupancy. If we are unable to find suitable alternative accommodations during this period, we have the right to cancel the applicable portion of the Period of Occupancy (subject to applicable law) and we will either refund you or credit you with a full refund of pre-paid fees. If you do not accept a suitable alternative accommodation that we offer to you, then you are entitled to cancel the applicable Reservation, any pre-paid fees will be refunded to you, and we will not be liable to you for any further amounts relating to such Reservation. However, you may be liable for any pre-paid fees incurred with a third-party if you have used a third-party supplier and in connection with your booking, we highlight the provisions of Clause 5.4.1.

5.6. Modifications. You may be able to modify your Reservation, subject to our Cancellation Policy, additional Taxes, fees, and charges or by modifying the applicable dates of the Period of Occupancy pursuant to your Reservation. For the avoidance of doubt, if you modify or extend the dates of your Reservation, you will be charged the applicable Unit's then-current market rate, which may be different (higher or lower) than the rates applicable to your existing Reservation, for the modified dates. You will have an opportunity to review and accept any reduced or additional fees and/or charges prior to modifying such Reservation.

5.7. Repeated Cancellations. If you repeatedly cancel or attempt to cancel confirmed Reservations, we reserve the right in our sole discretion to temporarily or permanently suspend or terminate your access to the Services.

5.8. Delinquent Accounts. We may suspend or terminate your access to the Services if any amount associated with your account is due but unpaid. In addition, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees.

5.9. Taxes. Sales and use tax, goods and services taxes (including VAT, GST and/or similar), local hotel occupancy tax, tourist tax, city tax, lodging tax, and other indirect taxes (Taxes) may be imposed on the amount charged for our Services, and products offered in certain jurisdictions. The actual tax amount charged may vary depending on the rates and regulations in effect at the time of your Period of Occupancy. Certain local governmental agencies may require us to collect and remit occupancy taxes based on a percentage of the prices set by us, a fixed amount per day, or some other method.

5.10 Cancellation Policy.

5.10.1 Unless a different cancellation policy is specified in your Corporate Reservation or Bespoke Agreement, the standard cancellation policy in this Clause 5.10 shall apply (Cancellation Policy). If you wish to cancel or modify a Reservation, our standard Cancellation Policy (which applies before Check-in and throughout your Period of Occupancy) requires you to notify support@stayurbanrest.com as follows:

– 1 to 6 night stays: cancellations must be notified by 3:00pm, at least two calendar days in advance of the first night of the Reservation, otherwise damages equating to two nights’ accommodation shall become due and payable by you.

– 7 to 89 night stays: cancellations must be notified by 3:00pm, at least seven calendar days in advance, otherwise damages equating to seven nights’ accommodation shall become due and payable by you.

– 90+ night stays: cancellations must be notified by 3:00pm, at least fourteen calendar days in advance, otherwise damages equating to fourteen nights’ accommodation shall become due and payable by you.

– Date changes: should you wish to change the date of your Reservation, the timescales and the damages specified above in this Clause and Clause 5.6 shall apply.

5.10.2 You acknowledge and agree that failure to provide the requisite notice as specified in Clause 5.10.1. will result in our incurring losses. You agree that the application of the damages specified in Clause 5.10.1 are not a penalty but represent a reasonable estimate of the minimum just and fair compensation for the losses that we will suffer as the result of your failure to provide the requisite amount of notice. 

5.11 Debts. All fees, costs, and charges incurred by you under or in connection this Agreement shall constitute a liquidated debt due and owing to us by you.

5.12 Mandatory Guarantees. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

– to cancel your service contract with us; and

– to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the Service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

6. Use of the Properties.

6.1. Limited licence. Subject to your complete and ongoing compliance with this Agreement and applicable law, we grant you a limited, non-transferable, non-sublicensable, revocable license to occupy the Unit and access through the Property to access your Unit, for only the specific period of time that you have reserved pursuant to the Reservation and for the maximum number of occupants permitted by us, as confirmed in writing by us and provided by us to you by email, in a Corporate Reservation, in a Bespoke Agreement, in a message or notification from or on behalf of applicable booking platform, or other means (a Confirmation).

For the avoidance of doubt, we are not obliged to make your Unit available until such time as you Check-in in accordance with this Agreement and receive a Confirmation. In no event shall you have any rights to renewal, extension, or recurring use of the Unit.

You agree to direct any repair, maintenance, and other operational questions, requests, or complaints to Urban Rest at support@stayurbanrest.com and shall not direct any such communications to any Landlord or other non-Urban Rest personnel or other third party.

6.3 Rights of Entry. We expressly reserve the right, at all times during the Period of Occupancy, to enter the Unit either with or without our agents and other authorised persons, as we deem necessary or advisable in our sole discretion, subject to and in compliance with the Privacy Policy.

6.3. Feedback License to Us. If you choose to provide suggestions or any other input regarding problems with, proposed modifications or improvements to, or any other aspect of the Services (Feedback), then you hereby grant us an unrestricted, worldwide, perpetual, irrevocable, non-exclusive, freely transferable and sublicensable (including through multiple tiers), royalty-free, and fully-paid right and license to exploit the Feedback in any manner and for any purpose with no obligation or accounting to you, including to improve the Services and the creation of other products and services by Urban Rest or any member of the Urban Rest corporate group.

7. Restrictions and Responsibilities.

7.1 Compliance with Law. If you are prohibited under applicable law from using any of the Services you may not use them. You understand and agree that you are solely responsible for compliance with any and all laws, rules, and regulations that may apply to your use of the Services.

7.2. Use of Amenities. You and your occupants, guest(s), visitors, invitees and any other parties to whom you give access to or use of the Unit and access through the relevant Property (Your Guests) may only use the amenities located within the Property (e.g. fitness room and gym equipment) expressly made available by us for the common and joint use of our members, guests and residents in the applicable Property (collectively, the Amenities). Access to such Amenities is not guaranteed and may be limited, revoked, or suspended at any time. You agree to comply and ensure all Your Guests comply with the House Rules and any other applicable regulations, policies, guidelines or instructions with respect to your and Your Guests' use of such Amenities. You understand and agree that use of such Amenities may be suspended at any time if you or any of Your Guests violate any such rules. You shall be responsible for any damage to such Amenities that you or any of Your Guests cause. Any use of such Amenities is at your and Your Guests' own risk, and without prejudice to clause 16, you and Your Guests expressly agree to release, discharge, and covenant not to seek to recover against or otherwise sue any Suppliers, or Urban Rest Support Entities, or any other company or person affiliated with us, in connection with any use of such Amenities. You agree that, at our request at any time, you and/or Your Guests will execute and deliver a commercially reasonable form of waiver and release to confirm the waiver and release set forth herein and that your and/or Your Guests' use of the Amenities may be conditioned on your and/or Your Guests' execution and delivery of such waiver and release.

7.3. Use of On-Site Services. We may, but shall not be obligated to, offer On-Site Services for an additional fee from time to time, such as cleaning, babysitting, local tours, parking and special events. If so offered by us and so requested by you, we will mutually agree on the dates and times for such services and we and/or the applicable third-party service provider shall have the right to enter the Unit at any time to perform such services. To the extent that we offer and you request or use any such services, you hereby agree to comply and ensure all of Your Guests' compliance with the House Rules and any other applicable regulations with respect to your and Your Guests' use of such services. You understand and agree that your and Your Guests' use of such services may be suspended if you or any of Your Guests violate any such rules. You shall be responsible for any damage that you or any of Your Guests cause. Any use of On-Site Services is at your and Your Guests' own risk and you and Your Guests release, discharge, and covenant not to sue any Urban Rest entities in connection with any such services. You understand that this Agreement includes a release of all known and unknown claims. You agree that, at our request at any time, you and/or Your Guests will execute and deliver a commercially reasonable form of waiver and release to confirm the waiver and release set forth herein and that your and/or Your Guests' use of the On-Site Services may be conditioned on your and/or Your Guests' execution and delivery of such waiver and release.

7.4. On-site Storage. Certain Properties may offer you and Your Guests the use of storage lockers or other secured areas for purposes of storing belongings prior to or after the Period of Occupancy (collectively, On-Site Storage). The following terms and conditions apply to your and Your Guests' use of On-Site Storage:

7.4.1. We are providing On-Site Storage to you and Your Guests as a courtesy, and we undertake no special duties of care with respect to such On-Site Storage.

7.4.2. Provided that there is space available, you may only use On-Site Storage for storage of your personal items prior to physical check in of your Unit (starting at 8 AM on the first day of your Period of Occupancy) and after physical check out of your Unit (until 10 PM on the last day of your Period of Occupancy). On-Site Storage may not be used for storage during your Period of Occupancy or outside of the designated hours (8 AM - 10 PM), unless we agree otherwise.

7.4.3. You shall not make any alteration to the On-Site Storage facilities without our express written authorisation.

7.4.4. We shall not be liable for any damages or losses that you or Your Guests incur with respect to the items stored in On-Site Storage unless and to the extent caused by our gross negligence. We are expressly not liable to you with respect to the items stored in On-Site Storage in the event of theft, disappearance, vandalism, fire, water, leaking pipes, rain, electrical malfunction, explosion, any act of God or any other situation outside of our control. Any loss or damage to, or theft of, your or Your Guests' property must be immediately reported to us as soon as you or your Guests become aware of the same.

7.4.5. You and Your Guests are strictly prohibited from storing the following items in On-Site Storage (i) revolvers, firearms, weapons, copies or imitations of weapons, knives or any other type of handheld weapon, ammunition, illegal drugs, explosives or flammable substances, welding equipment, perishable food substances, chemical, toxic or hazardous materials or any other inherently dangerous substance (ii) items that are not legal to possess and/or store, and (iii) any other items stored in violation of any order or requirement imposed by any government agency or in violation of any law.

7.4.6. All items left in On-Site Storage are subject to inspection and/or examination by us and/or law enforcement officials at any time, if deemed reasonably necessary, and without prior notice or your or Your Guests' presence. All our personnel and building security, including, but not limited to, employees, agents, and/or contractors shall be held harmless for performing such duties or following the written or verbal orders of any governmental authority.

7.4.7. In the event that you lose your code or there is a malfunction to the entry into the On-Site Storage, we will require positive government issued identification from you prior to giving you access.

7.4.8. We reserve the right at any time to remove any items from On-Site Storage that have been stored in violation of these terms, subject to applicable law. We reserve the right to seek damages for any losses in connection with any prohibited items being stored in On-Site Storage.

7.5. Parking. Certain Properties may offer you and Your Guests space for a personal vehicle in a designated parking area during the Period of Occupancy (Parking). Parking may include paid parking (Paid Parking) and valet parking services. The following terms and conditions apply to your use of Parking:

7.5.1. You acknowledge and agree that we are not liable for any loss or damage that may occur to you or Your Guests' vehicle(s) or possessions while parked at our Parking facilities, including, without limitation, damage to, destruction, or theft of the parked vehicle or movable/built-in property in the vehicle or items mounted to or on the vehicle. You must notify us immediately of any damage to your or Your Guests' vehicle(s) or possessions.

7.5.2. You and/or Your Guests may utilise Parking starting at your check-in time (on the first day of your Period of Occupancy) and ending at your check-out time (on the last day of your Period of Occupancy).

7.5.3. After expiration of your Period of Occupancy, we may have your or Your Guests' vehicle removed from the Parking area at your expense.

7.5.4. Vehicles may only be parked within designated parking spaces. They may not be parked in the areas reserved permanently for others and marked as such. We are authorised to remove your or Your Guests' vehicle that has been improperly parked at your expense.

7.4.5. The following terms apply to Paid Parking: (i) Paid Parking must be reserved in advance for the entire Period of Occupancy, and (ii) Paid Parking is non-refundable and valid only for the Period of Occupancy. We may change the terms in this paragraph at any time in our sole discretion.

7.4.6. Where you or Your Guests utilise the services of a valet or other third-party to transport your or Your Guests' vehicle to or within a Parking facility, we are not liable for any loss or damage that may occur to you or Your Guests' vehicle or its contents while the vehicle is in the possession of such third-party, including, without limitation, damage to, destruction or theft of the vehicle or movable/built-in property in the vehicle or items mounted to or on the vehicle.

7.5. Obligation to Maintain. You shall keep all interior portions of the Unit, and all furniture and decorations within the Unit, in good, clean, and sanitary condition, including free from all pests (such as, without limitation, bedbugs, cockroaches, mice and rats), and in proper working order throughout the applicable Period of Occupancy. Should any component fail to operate (including any appliance, plumbing, electrical, etc.), it is your responsibility to promptly contact us at the contact information located in the House Rules as soon as a problem is detected.

7.6. Prohibited Conduct. In addition to all other rules and restrictions contained in the Agreement, in connection with your use of the Services, you may not and you agree that you will not (except and solely to the extent such restriction is impermissible under applicable law):

7.5.1. Use the Services or any Property for any illegal purpose or in violation of any local, state, national, or international law;

7.5.2. Impersonate any individual or organization, or falsify or otherwise misrepresent yourself (including your age or date of birth) or your affiliation with any individual or organization;

7.5.3. Check-in for use of our Services and / or use of any Units on behalf of an individual other than yourself (except as expressly permitted under an agreed and signed Corporate Reservation or Bespoke Agreement);

7.5.4. Use the Services or any part of the Property for any commercial or other purpose that is not expressly permitted under this Agreement (for the avoidance of doubt, you may not resell or transfer to any other individual or organisation any Reservation, or make false, fraudulent, or speculative reservations or subscriptions);

7.5.5. Reproduce, distribute, publicly display, or publicly perform any aspect of the Services or make modifications to any aspect of the Service or any part of any Property;

7.5.6. Bring into or onto any Property any illegal, dangerous or hazardous substance or item (including items that are likely to increase the risk of fire or explosion) or any firearms and other weapons (except those rightfully possessed by law enforcement officials or licensed security guards);

7.5.7. Use, display, mirror, or frame any aspect of the Services (including any layout or design of any webpage or form contained therein), our name, or any of our trademarks, logos, or other proprietary information, without our express written consent;

7.5.8. Copy, store, or otherwise access any information accessible through the Services for purposes not expressly permitted under this Agreement;

7.5.9. Use the Services or any part of any Property to transmit, distribute, post, or submit any information concerning any other individual or organization without such individual's or

organization's permission, including photographs, personal contact information, or credit,

debit, calling card, or other account numbers;

7.5.10. Engage in any conduct that: (i) would give rise to civil liability (ii) is fraudulent, false, misleading, or deceptive (iii) is defamatory, obscene, pornographic, vulgar, or offensive (iv) promotes or constitutes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group or otherwise threatens or embarrasses any individual or group (v) is violent or threatening or promotes violence or actions that are threatening to any other individual or organization (vi) promotes illegal or harmful activities or substances, or (vii) is restricted or prohibited by or under this Agreement;

7.5.11. Perform any activity or create any condition in or on any Unit, Amenities, or Property that could create a nuisance, annoyance, or disturbance to any other residents or neighbours of surrounding properties; or

7.5.12. Attempt to do any of the foregoing or assist or advocate, encourage, permit, or assist any third party (including Your Guests) in doing any of the foregoing.

7.6. Safety Features. You acknowledge and agree that the Properties may contain certain safety features such as smoke detectors, smoking detectors, carbon monoxide detectors, fire alarms, or sound level monitoring units as may be required by law, you consent to our use of these safety features and you agree not to interfere or tamper with these features. You must immediately report any problems or need for maintenance or repairs in respect of the aforementioned apparatus to us. We have a right to enter the Unit at any time, with or without contractors, and maintain these safety features as provided by law. It is expressly understood that you must not, at any time, disable or remove any installed safety feature, and to do so shall be considered a material breach of this Agreement and will be just cause for termination of this Agreement and your removal from the Unit, whereupon our Cancellation Policy shall apply.

7.7. Security. You acknowledge and agree that certain security measures may be provided by us in connection with the Properties. We reserve the right to commence, expand, reduce or discontinue any such security measures at any time without notice to you.

7.8. Damaged Property. You are responsible for leaving the Unit in the same condition it was in when you arrived and to adhere to the terms of this Agreement during your Period of Occupancy. You acknowledge and agree that you are responsible for you, Your Guests', and your and their pets' own acts, omissions, negligence, and wilful misconduct. If we reasonably believe that you, Your Guests, or your or their pets have damaged any part of any Property or damaged or removed or stolen any physical item therein (Damaged Property), we will provide you with reasonable notice and evidence of such damage or suspected removal or theft and will give you two (2) calendar days to respond to our claim. After this time period, we will be automatically entitled to charge the Applicable Payment Method for the full amount of any lost revenue and/or liabilities that we incur as a result of the Damaged Property and the full amount of the greater of the costs and fees actually incurred by us or that we reasonably expect to incur for fixing or replacing the Damaged Property (which may include replacing damaged items with equivalent items) (Damaged Unit Fee). Additionally, if you, Your Guests, or your or their pets have damaged a Unit (or any items contained in it) or any part(s) of the Property or damaged or removed or stolen any physical item therein we may terminate this Agreement and remove you and any and all of Your Guests from the Unit. We reserve at all times the right to fix the Damaged Property in the manner of our choosing (without notice to you) and to pursue in our sole discretion all avenues available to us to collect from you the Damaged Unit Fee. For example, we may exercise the foregoing right by fixing the Damaged Property over an extended period of time, charging the Applicable Payment Method the sum total of the Damaged Unit Fee up front or in instalments, or by making one or more claims under any of your applicable insurance policies, and you agree to cooperate with and assist us in good faith, and to provide us with such information as we may reasonably request in order to successfully make such claim.

7.9. Your Personal Items. We are not responsible for any of your property or personal items (Personal Items) either during the term of this Agreement or after the expiration or earlier termination of this Agreement. Prior to the expiration of the applicable Period of Occupancy, you must remove all of your Personal Items from the applicable Property. If you have not done so, and after using commercially reasonable efforts to provide you with reasonable notice, we will be entitled to remove, store, and/or dispose of any Personal Items remaining in any of our Properties in accordance with applicable law, and you waive any claims or demands regarding such Personal Items or our handling of them. You will be responsible for paying any fees reasonably incurred by us regarding such removal, storage, and/or disposal. We recommend that you consider obtaining renter's insurance or personal property insurance to protect against any damage to or loss of your Personal Items.

7.10. Investigation and Prosecution. We reserve at all times the right to investigate and prosecute any breach of any provision of this Agreement to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who breach any provision of this Agreement. You acknowledge that we have no obligation to monitor your access to or use of the Services but have the right to do so for the purpose of operating the Services, to ensure your compliance with this Agreement, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body.

8. Ownership; Proprietary Rights. The Services are owned and operated by us. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Services (Materials) provided by us are protected by intellectual property and other laws. All Materials included in the Services are our and/or our third-party licensors' property. Except as expressly authorised by us, you may not make use of the Materials. We reserve all rights to the Materials not granted expressly in this Agreement.

9. Third-Party Terms. We may provide tools or features through the Services that enable you to interact with, including export information to, third-party websites or services, including through features that allow you to link your Reservation with an account on a third-party website or service, such as Twitter, Facebook, or a third-party payment processor, or through our implementation of third-party buttons (such as "like" or "share" buttons). By using one of these tools or features, you agree that we may transfer such exported information to the applicable third-party website or service. We will take reasonable steps to ensure an overseas recipient to whom we directly disclose your information to is in compliance with Australian Privacy Principles. You acknowledge and agree that third-party websites and services are not under our control, and, to the fullest extent permitted by law, we are not responsible for any third-party service's use of your exported information. You acknowledge and agree that such interactions with third-party websites or services may be governed by one or more third parties' terms, conditions, and/or policies.

10. User Content.

10.1. User Content Generally. Certain features of the Services may permit users to submit content to the Services, including messages, reviews, ratings, and other types of works (User Content) and to publish User Content on the Services. You retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Services.

10.2. Ratings and Reviews. Within a certain timeframe after completing a Reservation, you and other users may provide us with a public review (Review) and/or rating (Rating) regarding your or such other user's experience with the Services. Reviews and Ratings reflect the opinions of the individual or entity that leaves such Review or Rating, do not reflect our opinion, and may be incorrect or misleading. We may, but are not obliged to, verify any Reviews or Ratings for accuracy. You acknowledge and agree that if you provide a Review or Rating, such Review or Rating must be accurate, may not contain any offensive or defamatory language, may be surfaced anywhere (including publicly) on our Services or a third-party service as permitted by us, and constitute User Content.

10.3. Limited License Grant to Us. By providing User Content to or via the Services, you grant us an unrestricted, worldwide, perpetual, irrevocable, non-exclusive, freely transferable and sublicensable (including through multiple tiers), royalty-free, and fully-paid right and license to exploit the User Content, in whole or in part, in any manner (including in any language or any media formats and through any media channels now known or hereafter developed) and for any purpose with no obligation or accounting to you.

10.4. User Content Representations and Warranties. We disclaim any and all liability in connection with User Content, including any claim arising in connection directly or indirectly with the User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Services. By providing User Content via the Services, you affirm, represent, and warrant that:

10.4.1. you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorise us and our sublicensees to use and distribute your User Content as necessary to exercise the licenses granted by you in this Clause 10, in the manner contemplated by us, the Services, and this Agreement;

10.4.2. your User Content, and the use of your User Content as contemplated by this Agreement, does not and will not: (i) infringe, violate, or misappropriate any third party's right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right (ii) slander, defame, libel, or invade the right of privacy, publicity, or other property rights of any other individual or organization, or (iii) cause us to violate any law, rule, or regulation; and

10.4.3. your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.

10.5. User Content Disclaimer. We are under no obligation to edit or control User Content that you or other users post or publish and will not be in any way responsible or liable for User Content. We may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates this Agreement or is otherwise objectionable. You understand that when using the Services you may be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against us with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to this Agreement, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, we do not permit copyright-infringing activities on the Services.

10.6. Monitoring Content. We do not control and do not have any obligation to monitor (a) User Content, or (b) any content made available by third parties; or (c) the use of the Services by its users. You acknowledge and agree that we reserve the right to, and may from time to time, monitor any and all information transmitted or received through the Services for operational and other purposes. If at any time we choose to monitor the content, we still assume no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our Privacy Policy.

11. Modification of this Agreement. We reserve the right to change this Agreement (including any of the constituents of this Agreement in accordance with those agreements and applicable law) on a going-forward basis at any time without notice to you. Please check this Agreement periodically for changes. If a change to this Agreement materially modifies your rights or obligations, we may require that you accept the modified Agreement in order to continue to use the Services. Material modifications are effective upon your acceptance of the modified Agreement and we will provide you with reasonable notice prior to such changes taking effect. Please discontinue using the Services if you do not agree to these changes. Immaterial modifications are effective upon publication. Except as expressly permitted in this Clause 11, this Agreement may be amended only by a written agreement signed by authorised representatives of the parties to this Agreement.

12. Modification of the Services for Reservations. We reserve the right to modify or discontinue the Services at any time (including by limiting or discontinuing certain features of the Services such as any of our product or Property offerings), temporarily or permanently, without notice to you other than as required under applicable law. We will use reasonable endeavours, but are not obliged, to notify you of the modification or discontinuation as soon as practicable. We will have no liability for any such change to or discontinuation of the Services that is beyond our reasonable control.

13. Term and Termination.

13.1. Term. This Agreement is effective beginning on the date specified in the preamble to this Agreement and shall terminate on the earlier of (a) the end of your Period of Occupancy pursuant to your Reservation, or (b) as described in Clauses 13.2 and 13.3.

13.2. Termination by us. To the maximum extent permitted by applicable law, if you violate any provision of this Agreement or if the Supplier’s lease of, or right to use, any Property terminates or expires for any reason all of our licenses to you, any permission to use any Property, (including any Unit), the Period of Occupancy, and this Agreement (which includes any still active Reservations) automatically terminate without notice to you and, in addition to the remedies in Clause 13.3, we reserve all rights and remedies available to us at law and equity including, without limitation, the right to remove you and Your Guests from any Property. In addition, we may, in our sole discretion, subject to compliance with all applicable law, terminate this Agreement or your ability to use the Services, or suspend or terminate your access to the Services, at any time for any reason or no reason, with or without notice.

13.3. Termination by You. You may terminate this Agreement so far as it relates to a specific Reservation, whereupon the Cancellation Policy shall apply.

13.4. Effect of Termination. Upon termination of this Agreement (a) all of our applicable licenses to you, any permission or right to use the Unit (as applicable), and the applicable Period of Occupancy automatically terminate and you must immediately cease all use both the applicable Services and, subject to applicable law, the applicable Property (b) you will no longer be authorised to access, subject to applicable law, the applicable Property (c) you must pay us any unpaid amount that was due prior to termination, and (d) all payment obligations accrued prior to termination and all clauses which are intended to survive termination of this Agreement, shall survive the termination of the Agreement (including Clauses 5, 6, 7, 8, 9, 10, 13, 14, 15, 16, 17, 18 and 19).

14. Indemnity. To the fullest extent permitted by law, you are responsible for your use of the Services, and you will defend and indemnify us and our officers, directors, employees, contractors, consultants, affiliates, subsidiaries, agents, and Landlords (and their property managers, service providers, and agents) (individually an Urban Rest Entity and collectively the Urban Rest Entities) from and against every claim brought by a third party, and any related liability, direct or indirect damage, loss, and expense, including reasonable lawyers'; fees and costs, arising out of or connected with (a) your, Your Guests', and/or your or their pets' use of, or misuse of, the Services or your, Your Guests', and/or your or their pets' use, occupation, or misuse of the Unit and the Property (b) your or Your Guests' breach or violation of any portion of this Agreement, any representation, warranty, or agreement referenced in this Agreement, or any applicable law, rule, or regulation (including those put in place by Landlords from time to time) (c) your or Your Guests' infringement, misappropriation, or violation of any third party's right, including any intellectual property rights (including rights to trade secrets and moral rights), or any privacy, publicity, confidentiality, contractual, property, or other rights (d) any dispute or issue between you and/or Your Guests and any third party, or (e) any injury, death, or damages sustained by any individual or entity, or to the property of the same (including any pets), where such injury, death, or damage is caused by your, Your Guests', or your or their pets' acts or omissions. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defence of those claims.

15. Disclaimers; No Warranties.

15.1. The Services, the Unit, Property, and all materials and content available through the Services are provided "as is" and on an "as available" basis. We disclaim all warranties of any kind, whether express or implied, relating to the Service, the Unit and the Property, and all materials and content available through the Service, the Unit and the Property, including (a) any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, except as required pursuant to applicable law, and (b) any warranty arising out of course of dealing, usage, or trade, except as required pursuant to applicable law,.

15.2. Other than to the extent required under applicable law, we do not warrant that the Services, the Unit, the Property, materials or content available through the Services, the Unit, and the Property, or any portion of any of the foregoing will be uninterrupted, secure, or free of errors, viruses, or other harmful components, and we do not warrant that any of those issues will be corrected.

15.3. Other than to the extent required under applicable law, we do not make any warranty regarding the quality of any aspect of the Services, the Unit, the Property or materials or content available through the Services, the Unit or the Property, or the accuracy, timeliness, truthfulness, completeness or reliability of the foregoing.

15.4. You understand and agree that we shall not be responsible or liable for the actions of any third party (including pets) or any condition or circumstance (e.g., construction) outside a Property. For the avoidance of doubt, you understand and agree that we are not responsible for any and all claims resulting from the misconduct of any landlord, property owner, property manager, other guest or resident and that such claims are to be brought against such landlord, property owner, property manager, other guest or resident directly.

15.5. Other than as set out in Clause 16 below, no advice or information, whether oral or written, obtained by you from the Services, the Unit, the Property, any materials or content available through the Services, the Unit or the Property, or any Urban Rest Entities will create any warranty regarding any of the foregoing that is not expressly stated in this Agreement. Other than as set out in Clause 16 below, we are not responsible for any damage that may result from the Services, the Unit, the Property, or any other user, or any guests, invitees, or pets, of the same. You understand and agree that you use any aspect of the Services, the Unit and the Property at your own discretion and risk, and that we are not responsible for any damage to your property (including your computer system, mobile device, or any physical belongings used in connection with your use of the Services, the Unit or the Property) or any loss of data, including user content, or any loss, damage, or theft of any of your property or the property of your guests or others kept or stored in or about the Property or any personal injury or death or pet injury or death.

15.6. We do not control any fees that may be charged to you by any third party relating to On-Site Services, or any third party which you use to make a Reservation, or our collection of any fees that you owe us under this Agreement, and we disclaim all liability in connection with the foregoing.

15.7. We may use the services of a real estate broker, agent, referral service or similar party (Broker). You understand, acknowledge and agree that the Broker solely represents us and has no obligation or duty to you, except as required by law and unless otherwise agreed in writing by you and Urban Rest. In either circumstance, you have the sole obligation to protect your interests. You understand, acknowledge and agree that the Broker shall have no express or implied right or authority to create any obligation on behalf of Urban Rest or bind Urban Rest to any contract, agreement or undertaking. No advice or information, whether oral or written, obtained by you from the Broker will create any obligation, representation or warranty by Urban Rest.

15.8. The limitations, exclusions and disclaimers in this Clause apply to the fullest extent permitted by law. We do not disclaim any warranty or other right that we are prohibited from disclaiming under applicable law.

15.9. "We" as used in this Clause 15 (except for Clause 15.4), refers to us as well as the applicable landlord(s), property owner(s), and property manager(s).

16. Limitation of Liability.

16.1. We are responsible to you only for foreseeable loss and damage we actually and directly cause. We are responsible to you for loss and damage you suffer, which is a foreseeable result of our breach of the terms of this Agreement and/or our failure to act with reasonable care and skill where required (for example, when providing the Services). We are not liable or responsible for any loss or damage that is not a foreseeable result of our breach of the terms of this Agreement and/or our failure to act with reasonable care and skill.

In relation to any such breach or failure, loss or damage will generally be "foreseeable" if it is either (i) obvious that it would happen, or (ii) if, at the time this Agreement is entered into, both you and we knew it might happen.

16.2.2. We are not liable for any unforeseeable, direct or indirect business losses or consequential losses. The Services are only for private use by you (and Your Guests, where applicable) acting as a consumer(s) and not for any commercial, business or other for-profit purposes whatsoever. If you use the Services for any commercial, business or other for-profit purpose(s) (but not including Corporate Reservation as defined in clause 1.1), to the fullest extent permitted by law and without prejudice to any rights or remedies available to us, we will have no liability to you whatsoever for (a) any loss of profit, loss of business, loss of business opportunity, loss of reputation or goodwill, loss of income, sales or revenue, loss of anticipated savings, loss or corruption of data, for any business interruption, or wasted management or office time (regardless of whether these types of loss or damage are direct, indirect or consequential), nor (b) any special, indirect or consequential loss or damage whatsoever.

16.2.3. We are not liable for loss or damage that is avoidable or that you cause. We will not be liable or responsible for any loss or damage that is (a) "avoidable" meaning that that loss or damage is something that you could or should have avoided by taking reasonable actions designed to avoid or mitigate that loss or damage, and/or (b) "caused by you" meaning it happens as a result of your breach of any terms of this Agreement and/or your failure to act with reasonable care and skill where required.

16.2.4. Regardless of anything else said in this Agreement, including in Clauses 16.2.1 to 16.2.3, nothing in it will limit or exclude our liability for (a) death or personal injury resulting from our negligence (b) our fraud or fraudulent misrepresentation (c) our failure to act with reasonable care and skill, nor (d) any other liability that cannot be excluded or limited by applicable law.

17.  Dispute Resolution and Arbitration.

17.1. Amicable dispute resolution. We are committed to ensuring that you are satisfied with your stay in one (or more) of our Units. If you have any questions, concerns or complaints, we urge you to contact Customer Services. If our Customer Services team cannot resolve your concern or complaint, we may escalate the matter to one of our senior team members.

17.2. Arbitration. In the event of a dispute between you and us regarding any of the terms and conditions of this Agreement, you and us may jointly agree to refer the matter to arbitration to be settled under the Rules of Arbitration of the International Chamber of Commerce by 1 or more arbitrators appointed in accordance with the said Rules.  The venue of the arbitration will be London, England where the Unit in question is located within Europe, and where the Unit in question is located outside of Europe, the seat of the arbitration will be Sydney, Australia. All arbitration proceedings will be conducted in English.

18. Governing Law and Jurisdiction

18.1. Governing law. This Agreement is governed by the laws of New South Wales, Australia.

18.2. Jurisdiction. Where the Unit is located:

18.2.1 in Europe, the courts of England; and

18.2.2. outside of Europe, the courts in New South Wales, Australia, will have non-exclusive jurisdiction for resolution of any claims or proceedings (whether contractual or otherwise) arising out of or related to this Agreement. This means that you can only bring such claims or proceedings against us (a) in the courts of your country of residence (for example, if you reside in Spain, you can bring a claim against us before the competent Spanish court), or (b) the courts of England or New South Wales, as applicable. If Urban Rest wishes to enforce any of its rights against you, we may do so only in the courts of your country of residence.

18.2.3. Local law protections. Nothing in this Agreement shall deprive you of any mandatory protection you have under the law of the country where you are resident, nor access to the courts in that country. Even though this Agreement is governed by the laws of New South Wales, Australia, in relation to any claims or proceedings in the courts of the country in which you are resident, if those courts will not apply the laws of New South Wales, Australia, then nothing in this Agreement will prejudice the application by such courts of any applicable laws in your country of residence.

18.2.4. European Online Dispute Resolution. In addition, if your country of residence is in the EU, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

19.  Miscellaneous.

19.1. Whole agreement. This Agreement and any other agreements expressly incorporated by reference into this Agreement, is the entire and exclusive understanding and agreement between you and us regarding your use of the Services, and supersedes any previous marketing information, representations or agreements of any kind or nature between the parties relating to the subject matter hereof and whether recorded in writing, or otherwise.

19.2 Dealings of this Agreement by you. You may not assign or transfer this Agreement or your rights under this Agreement, in whole or in part, by operation of law or otherwise, without our prior written consent, where we have absolute discretion.

19.3 Dealings of this Agreement by us. We may assign, delegate or transfer this Agreement, in whole or in part, at any time without notice or consent and without having to furnish notice on you after any such assignment, delegation or transfer.

19.4 No waiver. The failure to require performance of any provision of this Agreement will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of this Agreement, or any provision of this Agreement, be a waiver of any subsequent breach or default or a waiver of the provision itself. The waiver by us of any provision of the Agreement will not be deemed to be a waiver of any subsequent breach of the same or any other provision of the Agreement, nor will any custom or practice which may develop between the parties be construed to waive or to lessen our right to insist upon your performance of all the provisions of the Agreement, or support a claim of detrimental reliance by you.

19.5 No limitation of our rights. The specification in the Agreement of certain acts or omissions as bases for removing you from any Property shall not be construed as limiting our rights to remove you for any other reason allowed by applicable law. Our acceptance of a partial payment of any fees or other amounts owed to us pursuant to this Agreement will not constitute a waiver of our right to the full amount due, nor will our acceptance of fees or other amounts owed to us pursuant to this Agreement paid late ever constitute a waiver of our right to terminate this Agreement and remove you from any Property for such habitual late payment.

19.6 Interpretation.

19.6.1. Use of Clause headers in this Agreement is for convenience only and will not have any impact on the interpretation of any provision.

19.6.2. Nothing in this Agreement will affect your statutory rights as a consumer.

19.6.3. Throughout this Agreement the use of the word "including" means "including but not limited to"

19.6.4. If any part of this Agreement is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

19.6.5 Words importing the singular include the plural and vice versa.

19.6.6. References to the Property are references to the Property within which the Unit is located.

19.6.7 References to the Services, the Unit and the Property, are to the whole or any part, as applicable.

19.6.8 References to “pets” throughout this Agreement are references to such pets which we expressly consent to you bringing to a Property. We will not ever refuse you access to a Property where you (or Your Guests) are accompanied by a certified assistance dog, including guide, hearing, or mobility aid dogs.

19.7. Third Party Rights. This Agreement is between you and us, except where otherwise provided for in this Agreement, no other person shall have any rights whatsoever to enforce any of its terms and no other person shall have any right whatsoever to any benefit(s) conferred upon them.

19.8. Additional Terms. Your use of the Services is subject to all additional terms, policies, rules, guidelines, or instructions applicable to the Services or certain features of the Services that we may post on, link to from, or provide you with in writing (e.g. by email, text message, or posted at or provided in the Property) including through the Service or Property, including any Corporate Reservations and Bespoke Agreements (and all exhibits, attachments, and addenda thereto), Confirmations and House Rules (the Additional Terms). All Additional Terms are incorporated by this reference into, and made a part of, this Agreement.

19.9. Privacy Policy. Your use of the Services is also subject to our Privacy Policy that we post on our website, as it may be updated from time to time (our Privacy Policy). Please read our Privacy Policy carefully for information relating to our collection, use, storage, disclosure of your personal information. By accepting this Agreement, you agree to the sharing of your personal information in compliance with the Privacy Policy and all applicable law, for the purpose of and in connection with providing the Services to you.

19.10. Consent to Electronic Communications. By using the Services you acknowledge that the Services include certain electronic communications from us such as SMS text communications and as further described in our Privacy Policy and you consent to receiving such electronic communications. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing. We provide concierge support and other services for our guests via SMS on an opt in basis. For more information, please see the Privacy Policy.

19.11. Force Majeure. We will not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control including but not limited to severe weather, power, or other utility cut-off, burglary, natural disaster, strikes, governmental action, terrorism, war, civil unrest, strike, or other similar events of "force majeure".

19.12. Lawyers' Fees and Expenses. If we are required to engage legal counsel to enforce the conditions of this Agreement, to collect any amounts due, to remove you or your belongings from a Property, you shall be responsible for all lawyers' fees and expenses incurred in connection with the foregoing.

19.13. International Use. The Services and Properties are intended for visitors located within European Union, Australia, New Zealand, and the United Kingdom. We make no representation that the Service is appropriate or available for use outside of these countries or territories. Access to the Services from or in countries or territories or by individuals where or for whom such access is illegal is prohibited.

20. Sanctions. You hereby confirm that you are not included on the United Nations list of sanctioned persons or the European Union's list of designated parties, or the Consolidated List of Sanctioned Individuals and Entities administered by the Department of Foreign Affairs and Trade in Australia (collectively, the Sanctions Lists). If you are entering into this Agreement on behalf of an entity or organization, you hereby certify that such entity or organization (i) is not owned or controlled by the government of any country that is subject to an economic embargo maintained by the European Union, the United Nations and / or Australia (ii) is not headquartered in any such embargoed country or region, and (iii) is not owned or controlled by any person or legal entity listed on the Sanctions List.

21. Customer Services and Guest Relations

Our guest relations team is available to support you 24 hours a day, every day of the year. They can be contacted as follows:

Email: support@stayurbanrest.com 

Chat: there is a chat function on www.stayurbanrest.com which is manned by our (human!) guest relations team.

Telephone Support:

International +61 2 7202 2327

Ireland +353 (1) 513 4487

United Kingdom +44 (0) 151 308 1776

New Zealand +64 92 003 731

Australia +61 2 7202 2327

Urban Rest x GoodMood Prints Giveaway – Full Terms & Conditions

1. Eligibility
This competition (“Giveaway”) is open to residents aged 18 years or older at the time of entry in Australia, New Zealand, the United Kingdom, and Ireland. Employees, contractors, agents and immediate family members of Urban Rest Holdings (“Urban Rest”) with registered offices in:

• Australia - 4/529 Elizabeth Street, Surry Hills, NSW 2010, Australia (ABN 33 615 952 169)

• New Zealand - 136 Customs Street West, Auckland Central, Auckland 1010, New Zealand (ABN 33 615 952 169)

• United Kingdom & Ireland - 156 Blackfriars Road, London SE1 8EN, United Kingdom (ABN 33 615 952 169)

and GoodMood Prints Pty Ltd (“GoodMood Prints” Avins, College Road, Ardingly, RH17 6SH), as well as associated agencies and companies, are not eligible to enter.

2. Entry Mechanism
To enter, participants must tag a friend in the comments of the official giveaway post on Instagram and mention which Urban Rest city they would like to stay at. Entries that do not specify a location will not be accepted.  Each individual tag constitutes one entry. Multiple entries are permitted; however, each entry must tag a different friend. Entrants must also follow both @urbanrest and @goodmoodprints on Instagram at the time of the draw to be eligible to win.

3. Promotion Period
The Giveaway opens at 15:00 AEST on 12 September, 2025 and closes at 11:59 PM AEST on 14 September, 2025 (“Promotion Period”). Entries received outside of the Promotion Period will not be accepted.

4. Prize Details

Prize is limited to one (1) winner per country, with four (4) total winners (Australia, New Zealand, Ireland & The United Kingdom)

Four (4) winners will each receive:

• Each winner will receive:

• 1 x free two-night stay in a studio or 1 bedroom apartment at an Urban Rest property in their chosen location (subject to blackout dates and availability), to be booked and completed by 31 September 2026; and;

• 1 x GoodMood Prints voucher valued at AUD $250, NZD $250, GBP £250, or EUR €250, depending on each winner’s location.

The total value of each prize is AUD $2,000. Prize values are correct at time of publication but may be subject to change.

5. Prize Conditions

• Winners must claim their prize by 11:59 PM AEST on 19 September 2025 by responding to the direct message sent by @urbanrest via Instagram.
  
  

• Urban Rest stays must be booked by the winner and completed by 30 September 2026. Extensions will not be granted.
  
  

• Travel to and from the chosen Urban Rest location is not included and is the responsibility of the winner.
  
  

• Prize is non-transferable, non-refundable, and cannot be exchanged for cash or alternative products or services.
  
  

• If any part of the prize becomes unavailable due to unforeseen circumstances, a prize of equal or greater value may be substituted.
  
  

• Blackout periods apply, including peak travel times, public holidays, and major events.
  Blackout dates: 19 December 2025 – 31 January 2026.
  
  

• Property exclusions apply, including but not limited to:

• Australia: Urban Rest Bondi Beach, Urban Rest Double Bay, Docker St Apartments, Remi Residences, The Penthouse at Remi Residences, The Alta Apartments, Barangaroo Apartments, Fitzroy North Apartments, Cooper St Home, The Hobson Apartments, The Alta Apartments, Urban Rest Port Adelaide, Nolo Apartments Lonsdale Street, Urban Rest Toorak

• New Zealand: Freemans Bay Home

• United Kingdom: The Spitalfields Works Apartments, Croydon Central Apartments, Urban Rest Bermondsey

• Ireland: Urban Rest Dublin Central
  
  

• All bookings are subject to availability and Urban Rest’s standard booking terms and cancellation policy.
  
  

• GoodMood Prints vouchers will be delivered via email to each winner’s nominated email address following confirmation.
  
  

• Winners may be required to verify their identity and eligibility before a prize is awarded.
  
  

• Any entrant found to be using multiple accounts or engaging in dishonest conduct will be disqualified at the promoters’ discretion.
  
  

6. Winner Selection and Notification
Winners will be randomly selected from all eligible entries received during the Promotion Period. The draw will take place at 11:00 AM AEST on 17 September, 2025 at Urban Rest Melbourne, 30-32 Hull Street, Richmond. Winners will be notified via direct message by 5:00 PM AEST the same day.
If a winner does not respond or claim their prize by 11:59 PM AEST on 19 September, 2025, the prize may be forfeited and another winner drawn.

7. Privacy and Data Collection
Personal information collected will be used solely for prize fulfilment in accordance with relevant privacy laws and will not be shared with third parties, unless legally required.

8. Use of Content
By entering, participants agree that Urban Rest and GoodMood Prints may use public-facing giveaway content (e.g. comments or images) in future promotional materials, with appropriate credit where applicable.

9. Limitation of Liability
To the extent permitted by law, Urban Rest and GoodMood Prints and their affiliates are not liable for any loss, damage, or disappointment arising from entry or use of the prize. The promoters are not responsible for any technical malfunctions or delays affecting entries or notifications.

10. Right to Modify or Cancel
Urban Rest reserves the right to amend, suspend, or cancel this Giveaway if required due to unforeseen circumstances or breaches of these Terms.

11. No Association with Instagram
This Giveaway is in no way sponsored, endorsed, administered by, or associated with Instagram. Entrants provide information to Urban Rest and GoodMood Prints, not Instagram, and release Instagram of any liability related to the Giveaway.

12. Acceptance of Terms
By entering the Giveaway or accepting the prize, all entrants are deemed to have accepted and agreed to be bound by these Terms and Conditions and Urban Rest’s standard terms and conditions.

13. Promoters
Urban Rest Holdings Pty Ltd (ABN 33 615 952 169)

• Australia - 4/529 Elizabeth Street, Surry Hills, NSW 2010, Australia (ABN 33 615 952 169)

• New Zealand - 136 Customs Street West, Auckland Central, Auckland 1010, New Zealand (ABN 33 615 952 169)

• United Kingdom & Ireland - 156 Blackfriars Road, London SE1 8EN, United Kingdom (ABN 33 615 952 169)

 GoodMood Prints Pty Ltd (Avins, College Road, Ardingly, RH17 6SH)